ShortAway is an online platform that connects homeowners with trusted local concierges for short-stay and holiday rentals. It is designed to make hosting simple, personal, and reliable—for both homeowners and concierges. For homeowners, ShortAway helps you find one dedicated concierge who can take care of your property. Depending on your needs, a concierge can handle guest check-ins and check-outs, cleaning, or complete property management. You stay in direct contact with your concierge to ensure everything runs smoothly. For concierges, ShortAway is a platform where you can present yourself, showcase your services, and offer hosting support to homes in your area. Whether you want to help with guest reception, cleaning, or full management, you choose how and when you work. To use ShortAway, you purchase monthly visibility: homeowners purchase visibility for their property, concierges purchase visibility for their concierge account. This visibility allows you to be shown on the platform and matched with the right homeowner or concierge. Once connected, you communicate directly and arrange the hosting details together—no middlemen, just a clear and personal connection.
ShortAway gives seasonal rental owners a dedicated concierge who handles everything locally — from guest check-ins and cleaning to maintenance coordination. This means your property is looked after even when you're away, giving you peace of mind throughout the season.
Yes. Concierges on ShortAway can offer a range of services including property inspections, cleaning, restocking essentials, and general upkeep between bookings. You can agree on specific tasks directly with your concierge.
Your concierge can handle personalised guest communication, smooth check-ins, local recommendations, and prompt responses to any issues during a stay. A local, attentive concierge makes a measurable difference to guest reviews and repeat bookings.
ShortAway is designed primarily for short-term and seasonal rentals, but many of its features — such as ongoing property management and direct concierge communication — can be adapted for longer-term arrangements by agreement between the homeowner and concierge.
ShortAway brings everything into one platform — finding your concierge, agreeing on services, and staying in contact through built-in messaging. You don't need to manage multiple tools or rely on informal communication channels.
A well-managed property earns better reviews and higher occupancy rates. By having a reliable local concierge handle day-to-day operations, homeowners can list more confidently, maintain property standards, and focus on growing their rental portfolio.
As a concierge, you set your own operating area, define which services you offer, and connect directly with homeowners who need your help. You'll manage guest communications, coordinate check-ins and check-outs, oversee cleaning, and act as the point of contact for the property during each stay.
Before accepting a booking, review the property details, the services required, and any specific homeowner instructions. Make sure the dates don't conflict with other commitments, that the location is within your operating radius, and that you are comfortable with all expectations before confirming.
Payments between homeowners and concierges are arranged directly between the two parties based on the services agreed. ShortAway provides the tools to connect and communicate, while the financial terms are set by mutual agreement. ShortAwayPro subscribers access premium features that support managing multiple properties and bookings.
As a concierge operating as a self-employed professional, you are responsible for declaring your income and complying with local tax regulations. ShortAway recommends consulting a tax adviser in your country to understand your obligations, particularly when working across multiple properties or as a primary source of income.
A compliant invoice should include your full name or business name, contact details, the homeowner's details, a clear description of the services provided, the dates covered, the amount charged, and any applicable taxes. Requirements vary by country — always check local regulations.
A thorough post-stay clean typically includes: stripping and replacing all bed linen and towels, cleaning bathrooms (toilet, sink, shower or bath), vacuuming and mopping all floors, wiping down all kitchen surfaces and appliances, removing rubbish, restocking essentials (toiletries, coffee, etc.), and a final walkthrough to check for damage or forgotten guest items.