Cookie Policy

Cookies are small text files placed on your device when you visit a website. They are widely used to make sites work, to remember your preferences, and to provide information to the site owners.

When you first visit ShortAway we show a cookie banner. Necessary cookies are set automatically because the site cannot work without them. We only set analytics and marketing cookies after you give consent, and you can change or withdraw your choice at any time using the 'Cookie settings' link in the footer.

These cookies are essential and cannot be switched off. They include:

• Authentication and session cookies set by our login system (for example __Secure-authjs.session-token and __Host-authjs.csrf-token), used to keep you signed in and protect against cross-site request forgery.
• A consent cookie (sa-consent) that stores your cookie choices for up to 180 days.

Separately, we use Sentry error monitoring to detect and fix faults. This runs on the basis of our legitimate interest in the security and stability of the service, does not set cookies, and is not used to track you. It is distinct from Sentry session replay, which is covered under Analytics below and only runs with your consent.

With your consent we use analytics tools to understand how visitors use the site so we can improve it:

• Google Analytics — aggregated usage statistics.
• Hotjar — heatmaps and session insights.
• Sentry session replay — diagnostic recordings that help us fix errors.

These run only if you accept analytics cookies.

With your consent we use Google Tag Manager to deploy and measure marketing tags. These run only if you accept marketing cookies.

You can change or withdraw your consent at any time using the 'Cookie settings' link in the footer of any page, or by signing in and opening the menu. You can also block or delete cookies through your browser settings, though some necessary cookies are required for the site to work.

This policy may be updated from time to time; material changes will prompt you to review your choices again.